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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cassandra Moody

Cassandra Moody

October 5, 2026

5  out of  5
rating by Cassandra Moody
"Steven helped me quickly and efficiently when switching cars on my policy."
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December Neal

October 2, 2026

5  out of  5
rating by December Neal
"Steven was amazing! Very kind, very professional, and very knowledgeable!"
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Dolly Gustafson

September 28, 2026

5  out of  5
rating by Dolly Gustafson
"I was very nervous and stressed about getting everything right insurance wise for my new car purchase. Steven was very patient and helpful in getting me all set up."
We responded:
"Wow, thank you, Dolly! We’re so grateful to have amazing customers like you. Thank you for trusting us for your insurance needs, we're always here for you.

Ken Brown - State Farm Insurance Agent"
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Dave Meredith

September 25, 2026

5  out of  5
rating by Dave Meredith
"A Very knowledgable team who go out of their way to make sure you get the right coverage for a good price. Steven at the office was polite and helpful through the whole process."
We responded:
"Thank you for highlighting our service, Dave! We’re proud to help our Wilmington neighbors find peace of mind.

Ken Brown - State Farm Insurance Agent"
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ken adams

September 23, 2026

5  out of  5
rating by ken adams
"Steven was very helpful, very knowledgeable"
We responded:
"Ken, your feedback truly made our day! We’re grateful for your loyalty and support. Thank you for choosing our Wilmington State Farm office.

Ken Brown - State Farm Insurance Agent"
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Victoria Aunet

September 8, 2026

5  out of  5
rating by Victoria Aunet
"Steven from State Farm provided me with timely, accurate and optional information for Home owners Insurance. He understood our needs and developed an Insurance Plan that exceeded our expectations. He was very customer focused during our interactions and I really appreciate that!"
We responded:
"Thank you for the wonderful review! It means so much to our Wilmington team to know we’re helping neighbors feel protected and cared for.

Ken Brown - State Farm Insurance Agent"
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Craig Skotnicki

July 24, 2026

5  out of  5
rating by Craig Skotnicki
"Between the fantastic communication and attention to detail in every need and service you have for insurance, there's absolutely no reason not to go with this office."
We responded:
"You rock, Craig! We appreciate your support and positive review of our Wilmington State Farm team. Please let us know whenever we can do anything for you.

Ken Brown - State Farm Insurance Agent"
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Raul Flores

July 16, 2026

5  out of  5
rating by Raul Flores
"Hello I just want to thanks Sara Coleman from being such a good person she is so respectful and professional helped me out with everything I asked her thank you"
We responded:
"Thanks for the 5 stars, Raul, and for being part of our Wilmington community! Please let us know anytime we can help with your insurance.

Ken Brown - State Farm Insurance Agent"
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Netta

July 10, 2026

4  out of  5
rating by Netta
"Sara was amazing at getting everything I needed and wanted added and done. She was passionate about her job, had patience with my timing, and was exceptionally on getting exactly what was required."
Profile photo of Traci (PowerPuffMom)

Traci (PowerPuffMom)

July 8, 2026

5  out of  5
rating by Traci (PowerPuffMom)
"Steven was very helpful and knowledgeable in helping us with our homeowners policy. We look forward to working with him in the years to come."
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Daniella Patel

June 23, 2026

5  out of  5
rating by Daniella Patel
"Amazing service and maximized my savings and policies. 10/10 would recommend for anyone searching for insurance! Extremely fast response times and great people!"
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Deb Taylor

June 15, 2026

5  out of  5
rating by Deb Taylor
"Steven helped me with my homeowners insurance policy. He was very thorough in explaining the coverage. He’s always pleasant and committed to my needs."
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Madeline Rice

June 2, 2026

5  out of  5
rating by Madeline Rice
"Sara answered my call and the paper I needed for my bank was in my email before I had a chance to look!!! Amazing, QUICK service. Thank you is barely enough!"
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Christina Nacho

May 26, 2026

5  out of  5
rating by Christina Nacho
"Sara Coleman has been amazing! She has made getting renter Insurance for my college son, so easy, despite the frequent "updates" my son keeps adding. Thank you Sara!! Always prompt and professional"
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Mz Kib

May 18, 2026

5  out of  5
rating by Mz Kib
"There When You Need Them 💯"
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Rochelle Faulkner

May 11, 2026

5  out of  5
rating by Rochelle Faulkner
"I had a great experience working with Steven. He was very knowledgeable and patient while walking me through obtaining a policy for my new home. He also took the time to review my current policies to ensure that my financial portfolio is balanced to cover expenses in case of death. I look forward to working with Steven again and would recommend him to friends and family!"
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Steve Luxton

May 7, 2026

5  out of  5
rating by Steve Luxton
"I desperately wanted to discontinue my enrollment with my then insurance provider. I shopped around and kept getting the runaround from a myriad of insurance companies. The only insurance broker that actually mailed information to me was Ken Brown's firm. They were highly competitive in a highly competitive market but stood out as the company I was going to go with after several years of less than satisfactory service from previous provider. Thank you Sara Coleman and Ken Brown!!"
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Nicole

April 22, 2026

5  out of  5
rating by Nicole
"Steven was extremely patient and did not make me feel rushed. It was a delight to work with him."
We responded:
"Thank you for highlighting the service from Steven! We’re proud to help our Wilmington neighbors find peace of mind. Ken Brown - State Farm Insurance Agent"
Profile photo of Bella Evans

Bella Evans

April 15, 2026

5  out of  5
rating by Bella Evans
"I'm giving you guys a 5 star rating because of Steven & Sarah. Two excellent Customer Service Reps. They both always start off with a warm greeting very personable. Listen to what my issue is. Always resolving it in a personal manner. Customer Service means everything to me. How a person receives you & handles your concetns in a personal manner. I love when I call & I get them on the phone. From a scale of 1-5 they both deserve a 100. Knowledgeable
Empathetic & Proactive. I loves these two Reps you are very fortunate to have people like this working for you. Job well done!"
We responded:
"Thank you so much for the amazing review of Steven & Sara, Bella! It's reviews like this that help show us how we are performing for our clients. We’re honored to help and so appreciative of your 5-star rating.

Ken Brown - State Farm Insurance Agent"
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Karen Lines

April 13, 2026

5  out of  5
rating by Karen Lines
"Steven set me up with insurance on my new car over the phone in a matters of minutes. Great service!"
We responded:
"We appreciate your trust in us, Karen! We’re here anytime you have questions, need help, or want to review your policy.

Ken Brown - State Farm Insurance Agent"
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Aisha Leach

April 8, 2026

5  out of  5
rating by Aisha Leach
"Best experience I had with dealing with an insurance company. Sara was great with handling my needs. She's one of the best."
We responded:
"Thank you for the 5-star review, Aisha! We’re thrilled to hear you had such a great experience with Sara here in Wilmington.

Ken Brown - State Farm Insurance Agent"
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COOL KIDS USA

March 29, 2026

5  out of  5
rating by COOL KIDS USA
"Steven at Ken Brow State Farm is great, prompts response to all requests and accommodate with all different option for me. Highly recommended."
We responded:
"Thank you for continuing to trust our Wilmington State Farm team. It’s our pleasure to help protect what matters most to you. Ken Brown - State Farm Insurance Agent"
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Rahim Chowdhury

March 25, 2026

5  out of  5
rating by Rahim Chowdhury
"Steven was great. He handled my out of state insurance transfer nice and easy."
We responded:
"Thank you,Rahim! We’re honored to serve the Wilmington community and so appreciative of your 5-star rating.

Ken Brown - State Farm Insurance Agent"
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Ryan Oakley

March 25, 2026

5  out of  5
rating by Ryan Oakley
"Good experience, reasonable price, no complaints. Sara Coleman was very helpful and made the whole process easy."
We responded:
"Thank you for highlighting our service, Ryan! We’re proud to help our Wilmington neighbors find peace of mind.

Ken Brown - State Farm Insurance Agent"
Profile photo of Emmanuel Fres

Emmanuel Fres

March 23, 2026

5  out of  5
rating by Emmanuel Fres
"Sara coleman was very professional and polite guide me through everything answer all my questions and gave me a good price. I definitely recommend State Farm."
We responded:
"We appreciate your trust in us, Emmanuel! We’re here anytime you have questions, need help, or want to review your policy.

Ken Brown - State Farm Insurance Agent"